酒店客房常用英语

第一篇：酒店客房常用英语

酒店英语客房

酒店职位及部门名称

 Managing Director 董事总经理  General Manager 总经理

 Deputy General Manager 副总经理  Resident Manager 驻店经理

 Executive Assistant Manager 总经理行政助理  GM Secretary 总经理秘书  GM Office 总经理室  Secretary 秘书  Clerk 接待文员

 Executive Secretary 行政秘书  Administrative Assistance 行政助理  Human Resources Division 人力资源开发部  Personnel Department 人事部  Training Department 培训部

 Quality Inspection Department 督导部  Finance and Accounting Division 财务部  Cost-control Department 成本部  Purchasing Department 采购部  Sales & Marketing Division 市场营销部  Sales Department 销售部

 Public Relation Department 公关部  Reservation Department 预订部  Room Division 房务部  Front Office Department 前厅部  Housekeeping Department 管家部

 Food & Beverage (F&B) Department 餐饮部  Recreation and Entertainment Dept. 康乐部  Engineering Department 工程部  Security Department 保安部  Rear-Service Department 行政部  Shopping Arcade 商场部

 Director of Human Resources 人力资源开发总监  Personnel Manager 人事部经理  Training Manager 培训部经理  Quality Inspector 督导部经理  Personnel Officer 人事主任  Training Officer 培训主任  Financial Controller 财务总监  Chief Accountant 财务部经理  Cost Controller 成本部经理  Purchasing Manager 采购部经理  Purchasing Officer 采购部主管  Chief Cashier 总出纳  Director of Sales & Marketing 市场营销总监  Director of Sales 销售部经理  P. R. Manager 公关经理

 Banquet Sales Manager 宴会销售经理  Sales Manager 销售经理

 Banquet Sales Officer 宴会销售主任  Sales Officer 销售主任

 Senior Sales Executive 高级销售代表  P. R. Representative 公关代表  Guest Relation Officer 宾客关系主任  Public Relation Supervisor 公关部主任  Account Manager 客户经理

 Senior Account Manager 高级客户经理  Senior Artist 资深美工  Artist 美工

 Sales Coordinator 销售部联络主任

 Sales Center Senior Reservation Clerk 资深销售中心预订员

 Sales Center Supervisor 销售中心主任  Chief Concierge 礼宾部经理  Bellboy 行李员  Door Girl 女礼宾员  Door Man 礼宾司

 Director of Housekeeping 客房总监  Front Office Manager 前厅部经理  Asst. FO Manager 前厅部副经理  Assistant Manager 大堂副理  Chief Concierge 礼宾主管  Receptionist 接待员  Chief Driver 车队主管

 Taxi Service Clerk 出租车订车员  Executive Housekeeper 行政管家  Asst. Executive Housekeeper 行政副管家  Order Taker 办公室文员

 Senior Supervisor of HSKP 客房高级主任  Floor Supervisor 楼层主管  Floor Captain 楼层领班  Room Attendant 客房服务员  Laundry Attendant 洗衣房服务员  F&B Director 餐饮总监  F&B Manager 餐饮部经理

 Western Restaurant Manager 西餐厅经理  Chinese Restaurant Manager 中餐厅经理  Coffee Shop Manager 咖啡厅经理  F&B Secretary 餐饮部秘书  Captain 领班  Hostess 迎宾员  Waiter/ Waitress 服务员  Bus Boy/ Bus Girl 传菜员  Executive Chef 行政总厨  Sous Chef 厨师长  Chief Baker 西饼主管  Chief Engineer 工程总监  Engineering Manager 工程部经理  Duty Engineer 值班工程师  Security Manager 保安部经理  Security 保安员

 Shop Manager 商场部经理  Shop Assistant 商场营业员

客房内的各项用品

1. Items in the bedroom 卧室用品  Bed 床

 Folding bed 折叠床  Rollaway bed/ extra bed加床  Mattress 床垫  Quilt 被子，毛被  Blanket 毛毯  Sheet 被单  Bed-cover 被罩  Pillow 枕头  Pillow-slip 内枕  Pillowcase 枕套  Table 桌子

 Night stand/ bedside table 床头柜  Wall 墙壁  Curtain 窗帘  Floor 地板  Carpet 地毯  Mirror 镜子  Slipper 拖鞋  Light bulb 灯泡  Bedside lamp 床头灯  Floor lamp/ light 落地灯  Reading / desk lamp 台灯  Mirror lamp 镜前灯  Wall lamp 壁灯  Night lamp/ light 夜灯  Lamp shade 床头灯

2. Items in bathroom 浴室物品  Towel 毛巾  Face towel 面巾  Towel rack 毛巾架  Bath towel 浴巾  Bath mat 地巾/垫脚巾  Toothbrush 牙刷  Toothpaste 牙膏  Soap 肥皂

 Body lotion/ wash 沐浴露  Shampoo 洗发水  Comb 梳子  Shaver 剃须刀  Hanger 衣架  Hair dryer 吹风机  Clothes line 晾衣绳  Shower cap 浴帽  Shower curtain 浴帘  Bathrobe 浴袍  Bath tub 浴缸  Grab bar 浴缸扶手  Jacuzzi 按摩浴缸  Faucet/ tap 水龙头  Waste pipe 排水管  Wash basin/ sink 洗脸盆  Stopper 下水堵  Toilet paper 卷纸  Toilet paper holder 卷纸架  Toilet bowl 抽水马桶  Toilet seat 马桶垫

3. Items in the living room 客厅用品  TV 电视

 Cable TV 有线电视  Movie channel 电影频道  Satellite TV 卫星电视  TV program list 节目单

 VOD 视频点播系统 (Video on Demand)  Remote control 遥控器  TV shelf 电视柜  Switch 开关  Writing desk 写字台  Sofa 沙发

 Coffee table 咖啡桌  Armchair 扶手椅  Dress table stool 梳妆椅  Mini bar 小冰箱  Mini-bar list 酒单  Drawer 抽屉  Air conditioner 空调  Pen 笔  Picture 壁画  Wallpaper 壁纸  Ashtray 烟灰缸  Telephone 电话

 Telephone directory 电话本  Extension 分机 4. Other relevant words and expressions  Lock 门锁  Handle 门把手  Door hook 门钩  Spy-hole 窥镜

 Full-length mirror 穿衣镜  Vanity counter 化妆柜/ 洗手台  Dressing mirror 梳妆镜  Skirting 壁角板(地脚线)  Plug 插头

 Adapter 插座/ 万能插头  Match 火柴  Flash light 手电筒  Laundry bag 洗衣袋  Cloths brush 衣刷子  Garbage can 垃圾桶  Vacuum cleaner 吸尘器  Window 窗子  Window sill 窗台  Electric kettle 电热水壶  Stationary box 文具盒  Fax paper 电传  Service Guide 服务指南  Wardrobe/ closet 衣橱  Extra pillow 备用枕头  Shoehorn 鞋拔子  Luggage rack 行李架  Socket 电源插座  Vase 花瓶

 Fire escape plan 紧急疏散图  Do Not Disturb sign “请勿打扰”牌  Please Clean Room sign “请打扫”牌 5. Types of Hotel Rooms  Standard Room 标准房  Connecting Room 连接房  Business Suite 商务套房  Duplex Suite 复式套房  Deluxe Suite 豪华套房  Presidential Suite 总统套房  Studio Room 多功能房间

 Lake/ Sea/ Mountain View Room 湖/ 海/  Inside Room 内景房  Outside Room 外景房

山景房  Villa 别墅  Cottage 度假屋

 Apartment Room 公寓式客房  Healthy Subject Room 健康主题客房  Ladies’ Room 女士客房  Children’s Room 儿童客房  Executive Floor 行政楼层

6. Types of room status  MUR (Make Up Room) 请即清扫房  Sleep Out 外宿房

 Occupied with Light Luggage 少量行李住客房  DND 请勿打扰房  Double Locked 双锁房  House Use 酒店用房

 LSG (Long Staying Guest) 长住房  Day Use 半天用房  Out of Order 待修房  VD (Vacant Dirty) 未清扫房

7. Types of Guests  Tourists 观光客人  Commerce Customers 商务客人  Conference Customers 会议客人  Holiday Makers 度假客人  Long-stayed Customers 长住客人  Group Customers 团队客人

场景英语(客房)

Showing the guest room 1. Well, here’s your room, ma’am. After you. 这就是您的房间，太太

2. All the rooms in our hotel are quite large, and the rooms on this side of the building have a lovely view. 我们旅馆的房间都很大，尤其是这面的房间观景更好。 3. Our room service is available twenty-four hours a day. I’m always at your service. 我们的客房24小时昼夜服务。我愿意随时为您服务。 4. Goodbye. Have a nice day! Please call me whenever you need anything. 再见。祝您愉快!无论什么时候需要请叫我。 5. Here is your room key. Have a nice stay, Mr. Smith. 这是您的房间钥匙。史密斯先生，祝您在这里住的愉快。 6. Good morning. Sir. My name is Tom Blown. I am the captain for this floor. 先生，早上好!我的名字是汤姆布朗，这一层的领班。 7. This is a list of the furnishings in your room. May we go it over together? 这是您房间的设施清单，咱们一起查对一遍好吗? 8. Is there anything else I can do for you? 您还需要我再做些什么?

9. If you want to make an outside call, please dial “0” first. 如果您想拨打外线，请先拨零。 10. I’ll bring you one immediately. 我马上给您拿来。

Useful Words 1. Bird’s view 鸟瞰 2. Lobby 大厅 3. Boutique 小商店

4. Hairdresser 美容店，理发师 5. Airport limo 机场接送车 6. Baggage 行李 7. command 俯瞰 8. furnishing 家具 9. safe 保险箱

10. original 最初的，原始的 11. code 代码，密码

12. automatically 自动的，机械的 13. lock 锁上 14. arbitrarily 任意的 15. input 输入 16. decode 解密 17. transformer 变压器

Room Service 1. Good morning, Room Service, may I help you? 早上好!客房服务部。有什么能为您效劳的吗? 2. Certainly, sir. May I have your name and room number? 好的，先生。能告诉我您的姓名和房间号码吗? 3. What would you like to have, an American breakfast or a Continental breakfast? 您要哪种早餐，美式的或欧式的?

4. What kind of juice would you like to have, orange juice or lemon juice? 您要哪种果汁，橙汁或柠檬汁?

5. Your breakfast will be sent to your room in ten minutes. 您的早餐10分钟后送到房间。

6. Our hotel provides very good room service. 我们酒店提供很好的客房用餐服务。

7. Breakfast is served from 7:30 to 10:00 am; lunch and dinner are served from 11:00am to 11:00pm. 早餐是从上午7点半到10点整供应，午餐和晚餐时上午11点到晚上11点。 8. You may dial 8 to call the Room Service to order your breakfast, lunch or dinner. 您可以拨打8到客房送餐服务部，订早、午或晚餐。 9. Your dinner will be USD 25 including the tax and service charges. 您的晚餐时25美元，包括营业税及服务费。 10. Could you have the exact amount ready, please? 您能把整数准备好吗?

Useful Words 1. Continental 大陆式(早餐) 2. Juice 果汁 3. recommend 推荐 4. buffet 自助餐 5. cuisine 烹饪，菜肴 6. hang 悬挂

7. arrange 安排，准备 8. door knob menu 挂门餐牌

Room Cleaning 1. Housekeeping. May I come in? 客房服务。我可以进来吗? 2. I’m sorry to disturb you. 不好意思，打扰您了。

3. When would you like me to do the room? 您想要我什么时候来清理房间呢? 4. What time would it be convenient, sir? 请问先生，什么时候比较方便? 5. I’m not sure, but I’ll try my best for you. 我不大确定，不过我会尽力帮您解决。 6. I will report to the maintenance. 我会报告维修部门的。

7. Would you like to have your towels change? 请问您需要更换毛巾吗? 8. At your service, sir/ madam. 乐意效劳，先生/女士。

9. Anything else I can do for you, sir/ madam?

先生/女士，还有什么需要我做的吗?

10. If you need anything, please don’t hesitate to let me know. 如果您有什么需要，请让我知道。

Words 1. housekeeper 客房服务员 2. do the room 清理房间 3. make the bed 铺床 4. bed sheet 床单 5. cozy 舒适的 6. mess 混乱 7. tidy up 整理 8. replace 替换

9. hot water supply 热水供应

10. around the clock 24小时

Laundry Service 1. Have you any laundry?

您有要洗的衣服吗?

2. Would you please fill in the laundry list first?

请您先填一下这份洗衣单。

3. Please put your laundry in the laundry bag.

请把要洗的衣服放在洗衣袋中。

4. It takes a 50% extra charge for express service, but it only takes four hours.

快洗服务我们加收50%的费用，但是只要4个小时就能洗好。

5. We will send the room attendant to pick up the laundry.

我们会派客房服务员去取您要洗的衣服。 6. We will deliver it to your room by 4 p.m. tomorrow.

明天下午4点之前我们会把衣服送到您的房间。 7. I’m sorry. We couldn’t remove the stain. 很抱歉，我们无法洗掉这块污点。

8. Our hotel will pay for the laundry damage. We are very sorry for the inconvenience. 我们酒店会赔偿您的损失。给您带来不便非常抱歉。 9. I will contact the laundry manager right away and ask him to solve your problems. 我会立即联系洗衣部经理，让他为您解决问题。 10. According to our hotel rules, we will pay as much as is allowed for the damaged articles and try our best to find the missing things. 根据我们酒店的规定，我们会对损毁的衣物相应赔偿，并尽我们所能找回丢失的物品。

Words 1. laundry 送洗的衣服 2. laundry bag 洗衣袋

3. regular laundry service 普通的洗衣服务 4. quick/ express laundry service 快洗服务 5. dry clean 干洗 6. iron 熨烫 7. stain 污点 8. damage 损坏 9. extra charge 加收费用 10. free of charge 免费

Maintenance Service 维修服务

1. I am having problems with the bathroom. 我的浴室有些问题。

2. The water keeps running from the shower. 花洒不停的喷水。

3. The toilet is out of order, it won’t flush. 这个马桶坏了，它不能冲水。

4. The air conditioner in the room doesn’t work. 这个房间的空调坏了。

5. There’s something wrong with the TV. The picture is wobbly. 电视机有点问题，图像不稳定。 6. The light burned out in the bathroom. 浴室的灯烧坏了。 7.I can’t turn off the faucet.

我关不了水龙头。 8. I’ll send someone from the maintenance department as soon as possible. 我会尽快派维修部的人来的。 9. I’ll call the repairman/ electrician at once. 我立刻让维修工/ 电工过去修。 10. It should be fixed by the time you get back. 我们会在您回来之前把它修好的。

Words 1. Maintenance 维修 2. shower 淋浴器

3. wobbly 摆动的，不稳定的 4. burn out 烧坏 5. faucet 水龙头

6. plumber (b不发音) 水管工 7. electrician 电工 8. immediately 马上 9. toilet 厕所，马桶 10. flush 冲水 11. fix 修理

12. fight now/ at once 马上 13. turn off 关掉 14. a short while 一会儿 15. out of order 坏了

Miscellaneous [ˌmɪ

səˌleɪni:əs]

Service 各式服务

1. Can I have an extra pillow/ teabag/ bath towel…? 我能再多要一个枕头/ 茶包/ 浴巾……吗?

2. Can you bring me a(n) hair-dryer/ transformer/ cot/ English newspaper?

你能给我拿一个吹风筒/ 电源转换器/ 小床/ 英文报纸吗?

3. I’m afraid another guest is using it. I’ll bring it to you as soon as it’s available, will that be all right? 恐怕有其他客人正在使用，一旦有的话我马上拿到你房间，可以吗?

4. I’d like to use a safety deposit box. 我想用一个保险箱。

5. If you would like to withdraw the contents, please come here in person. Only after confirming your signature, will we open box. 如果您想提取物品，请亲自过来。只有在确认您的签名无误以后，我们才会开箱。

6. Do you have any orange soda/ iced tea/ lemonade available? 你们有没有橙味汽水/ 冰茶/ 柠檬水供应? 7. Can I have some more juice for the mini-bar? 能为我房间的小酒吧多放点橙汁吗?

8. Will you have these postcards sent? How much will that be? 请帮我寄一下这些明信片好吗?要多少钱?

9. My husband and I want to go out this evening. Can you look after the baby for us? 我和我丈夫晚上想出门。你们能帮我们照看小孩吗? 10. I’m afraid I can’t do that, it’s against our hotel’s regulations. 恐怕不行，这有违酒店的规定。

11. May I suggest you the baby-sitting service of our department? 我向您推荐我们部门的婴儿看护服务，可以吗? 12. The baby-sitting service charges 20 yuan per hour, with a minimum of 4 hours. 婴儿看护服务收费每小时20元，最低看护时间4个小时。 13. The baby-sitting Center is run by the Housekeeping Department. Please dial telephone number “6”, and they will tell you the terms and send up a confirmation form. 婴儿看护中心是由客房部负责的。请拨电话数字键“6”与他们联系，他们会告诉你服务条款并送确认表格过去。 Words 1. safety deposit box 保险箱 2. withdraw 取回 3. prefer 喜欢 4. sign 签名 v 5. signature 签名n. 6. regulation 规定

7. baby-sitting service 婴儿看护服务 8. charge 收费

9. confirmation form 确认表 10. shoe-cleaning service 擦鞋服务 11. disturb 打扰

12. turn-down service 开夜床服务 13. draw the curtain 拉(放)窗帘

Miscellaneous Service II 1. The florist has very beautiful roses. Would you like to have some for your wife? 花店的玫瑰很漂亮。您想买点送给您太太吗? 2. I am sorry, I asked some plants to be delivered to my room. But I cannot see any now. 不好意思，我之前叫了一些盆栽送到我房间，但是现在还没送来。

3. I am terribly sorry. There must be some misunderstanding. Wait a minute, please. I will contact the horticulturist [ˌhɔ:tɪˌkʌltʃə] for you. I believe they would give you a satisfactory answer. 我很抱歉，肯定是有些误会。请稍等。我马上为您联系绿化部。我相信他们一定会给您一个满意的答复。 4. The department store has delivered a box for you. 百货公司送来一箱东西给您。 5. Here is a letter/ fax/ parcel for you. 这里有您的信/ 传真/ 包裹。 6. Could you sign here, please? 请在这里签字好吗?

7. Will you have these postcards sent? How much will that be? 你可以帮我把这些明信片拿去邮寄吗?要多少钱? 8. Sorry, I can’t say. We’ll let you know later, will that be fine? 抱歉，我不知道。我们稍后会告诉您。可以吗? 9. Never mind, just add them to my bill. 没关系，帮我记账好了。

10. I’m afraid we don’t sell drinks in Housekeeping. Shall I transfer your call to Room Service? 恐怕客房服务部不卖饮料。我把您的电话转给送餐服务部好吗?

11. You may try the vending-machine in the elevator hall on the 10th floor. 您可以试试10楼电梯间的自动售货机。

12. I’m afraid we don’t offer any shoe-shining service; but you may find the shoe-shine paper in the nightstand. 恐怕我们不提供擦鞋服务。不过，您在床头柜哪里可以找到擦鞋纸。

Words 1. florist 花店 2. horticulturist 绿化部 3. postcard 明信片

4. vending-machine 自动售货机 5. parcel 包裹 6. darn 织补 7. mend 修补 8. remove 去除

9. shoe-shining service 擦鞋服务 10. shoe-shine paper 擦鞋纸 11. shoe shiner 鞋刷 12. mending service 衣物缝补服务

Complaints 投诉处理

1. Can you change the room for me? It is too noisy. 你能为我换间房吗?这间房太吵了。

2. My wife was woken up several times by the noise the baggage elevator made. 我妻子被货梯发出的噪音吵醒好几次了。

3. We’ll manage it, but we don’t have any spare room today. 我们会想办法解决的，但是今天没有空余房间了。 4. Could you wait till tomorrow? I’ll inform you the minute we get one. 您能等到明天吗?我们一有空房间就会通知您。 5. And if there is anything more you need, please let us know. 如果您有其他需要，请告诉我们。 6. The light in this room is too dim. 房间灯光太暗了。 7. This pillow case is so dirty. 枕套太脏了。

8. The sheet is stained and the bathtub is not clean. What’s more, there is no toilet paper in the bathroom. 床单上有污渍，浴缸不干净。另外，洗手间居然没有卫生纸。

9. I’m awfully sorry, sir. I’ll have it taken care of immediately. I assure you such things won’t happen again. Sorry again. 先生，我感到非常抱歉。我马上派人去处理。我保证这样的事情不会再发生。

10. Sorry to have caused you so much trouble. Please accept my apology on behalf of our hotel. 非常抱歉给你造成了这么大的麻烦。请接收我代表酒店给您道歉。

Words

1. complaint 投诉，抱怨 2. apology 道歉 n. 3. apologize 道歉 v. 4. noisy 嘈杂的 5. pillow 枕头 6. awfully 十分，很 7. delegation 代表团 8. vacate 搬出，空出 9. attend to 处理，致力于 10. reimburse [ˌri:ɪmˌbɜ:s] 偿还，补偿 11. dim 暗淡的 12. investigate 调查 13. assure 保证 14. on behalf of 代表 15. choose from 从„„选择 16. deal with 处理 17. make a note 记录

18. oversight 失察，疏忽、出错 19. annoying 令人烦恼(生气)的 20. variety 变化，多样化 21. put up with 忍受 22. point out 之处 23. stand up with 忍受 24. take action 采取行动

Emergencies 紧急情况处理

1. My wife has slipped in the bathroom. She can’t stand up! 我妻子在浴室滑到了，她都无法站起来了。 2. My husband has fainted. 我丈夫晕倒了。

3. My nose/ face/ leg/ hand is bleeding. 我的鼻子/ 脸/ 腿/ 手 流血了。 4. I have a terrible headache/ stomachache/ toothache. 我的头/肚子/牙齿很疼。 5. It’s painful! 好痛! 6. That hurts! 好痛!

7. Please don’t move! You rib might be broken. 请不要动。您的肋骨可能断了。

8. I’ll get help immediately. Please don’t move him. 我马上找人来帮忙。请不要动他。 9. I’ll call the doctor/ ambulance. 我将叫医生/ 救护车来。 10. Help is on the way, ma’am. 女士，救援马上就到。 11. Everything will be all right. 一切都会好的。

12. Do you need some aspirin/ painkillers/ sleeping pills/ bandages/ plasters? 您需要些阿司匹林/ 止疼药/ 安眠药/ 绷带/ 胶布吗?

Words 1. absorbent cotton 脱脂棉，药棉 2. ambulance 救护车 3. aspirin 阿司匹林 4. bandage 绷带 5. bleed 流血 6. calm 冷静的 7. cooperation 合作 8. emergency 紧急情况 9. emergency exit door 紧急出口 10. faint 晕倒，昏厥 11. painkiller 止疼药 12. painful 疼痛的 13. plaster 胶布 14. rib 肋骨

15. sleeping pill 安眠药 16. slip 滑落，跌跤 17. steal 偷，窃取 18. under control 受控制

第二篇：酒店客房基础英语

基本句型

一、打扫房间

1、 Housekeeping. May I come in?

客房服务员，我能进来吗?

2、 I’m sorry to trouble you, sir May I clean the room now?

对不起，打扰了，先生，现在我能为您打扫房间吗?

3、 Would you like me to make your bed now?

现在我能为您整理床铺吗?

4、 When would you like me to do room , sir?

您要我什么时候来为您整理房间，先生?

5、 Shall we come back later?

我们等一会再来，好吗?

6、 I hope I’m not disturbing you.

我希望没有打扰您

7、 I’m coming to change the sheets and pillowcases.

我来调换床单和枕套

8、 We will come and clean your room immediately.

我们马上就来打扫您的房间。

9、 Can you tell me your room number?

您能告诉我您的房号吗?

10、A repairman will come and check it right away.

修理工会马上来检查。

11、 Don’t worry .We will help you to look for it.

不要担心,我们会帮您寻找的。

12、 Have you check your room?

您检查过您的房间了吗?

13、 It takes half an hour to finish cleaning .

打扫房间一般花半个小时。

14、 It will take 6 hours to repair the water pipes .

修理水管要花6个小时。

15、 Let me inqure about it and I’ll let you know as soon as possible .

让我来询问此事，我会尽快答复您 。

16、 May I have your room number card ?

第三篇：酒店客房英语培训--客房用品及相关词汇

客房部英语培训

客房用品及相关词汇

Curtain窗帘

Clothes—hanger衣架 Pillow枕头 Pillow case枕袋 Quilt被子 Blanket毛毯 Extra bed加床

Hard mattress 硬床垫 Soft mattress软床垫 Laundry list 洗衣单 Laundry bag 洗衣袋 Sewing kit 针线包 Towel毛巾 Shampoo 洗发水 Conditioner 护发素 Toothbrush牙刷 Toothpaste牙膏 Soap香皂 Tissues面巾纸 Toilet paper卫生纸 Comb梳子 Bathtub浴缸 Bathtowel浴巾 Face towel小方巾 Bath mat地巾 Shower cap浴帽 Bath robe浴袍 Hairdryer吹风机 Tap水龙头

Coffee table茶几 Bed-head床头

Electric kettle电热水壶 Chips薯片 Slippers拖鞋 Folder文具盒 Writing paper信纸 Envelope信封 Wardrobe衣柜 Mirror镜子

Vanity/dressing table梳妆台 Drawer抽屉

Bed cover床罩 Sheet床单 Luggage行李

Do not disturb请勿打扰 Light bulb电灯泡 Breakfast card早餐卡 Ashtray烟灰缸 Matches火柴 Tea茶

Coffee咖啡

Shoes board鞋拔子 Iron熨斗

Ironing board熨衣板 Floor lamp落地灯 Table light台灯 Adapter插头

Extension code接线板 Transformer变压器 Chair椅子 Trolley工作车

Mineral water矿泉水 Door knob门把手 Nuts果仁

Switch board控制板 Safety box保险箱 Bedside table床头柜 Door bell门铃 Living room客厅 King size bed双人床

TV remote control电视遥控器Rubbish bin垃圾桶 Flash light手电筒 Key hole取电器 Wall lamp壁灯 Bed room卧室 Twin beds单人床

Imperial guide京城御鉴 Data line数据线 Peep hole门镜猫眼 Lamp shade灯杆 Quilt cover被罩

No smoking card请勿吸烟卡 Bed skirting床裙 Fax form传真纸 Scissors剪刀 Shoe basket鞋筐 Door stopper门堵 Ceiling天花板 Toilet bowl马桶 Alarm clock闹钟 Wall picture挂画 Ball pen圆珠笔

Shoe shine mitt/paper擦鞋布 Razor /shaver剃须刀 Candy bottle糖果盅 Safety chain安全链 Bathroom scale体重秤 Tray托盘

Telephone电话 Mini bar小酒吧 Cotton ball棉球 Shower head喷头

Tissue paper box面布纸盒 Note pad变迁 Carpet便签

Door handle门把手 Sanitary bag卫生袋

Coaster杯垫

Air-conditioner空调 Refrigerator冰箱 Plant植物

Rubber mat防滑垫 Hook挂衣钩 Vase花瓶

Shower cap浴帽 Shower curtains浴帘 Wash Basin面盆 Bed pad白拍

Bed head board床头板Shopping bag购物袋 Sheer curtain纱帘 Key insert取电器 Lock门锁 Sill窗台 Pot冷水壶 Soap dish皂碟 Clothes brush衣刷 Towel rail毛巾架 Wall paper墙纸 Arm chair扶手椅 Cup茶杯 Mug口杯

第四篇：19.客房送餐服务-酒店英语900句

684.Room Service，may help you?送餐服务，有什么可以帮您?

685.Would you please bring me some breakfast?请为我送来一份早餐，好吗? 686.At what time would you like your breakfast?您希望什么时候把您的早餐送来? 687.A Continental breakfast or American breakfast?是要欧式早餐还是美式早餐? 688.With coffee or tea?需要咖啡还是茶?

689.For how many people，please?请问要几个人的送餐?

690.I will bring it up right away. 我马上把它送上来。

691.Good morning，here is the Continental breakfast you ordered.早上好，这是您点的欧式早餐。

692.Would you like to have something else besides the Continental breakfast?除了欧式早餐，你还想要点别的吗?

693.Would you please sign the bill?请您在帐单上签名好吗?

694.Thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。 695.It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。 696.It will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。 697.I would like some lunch now.我想现在进午餐。

698.It is Room Service here. 这是送餐服务。

699.Shall I pour you some coffee now?我可以为您倒一杯咖啡吗?

700.Your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。

701.It will be up right away.马上送上去。

702.I will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。

703.Our Room Service starts serving at 7 0’clock.送餐服务从7点开始。

704.I am sorry，we don’t start serving lunch until 11am.对不起，我们要上午11点菜开始提供午餐服务。

705.Is there anything else that you want?您是不是还要点别的什么?

706.The room service menu is on the back of the door/送餐服务菜单挂在门后。

707.It’s my wife’s birthday today，I’d like to order a cake.今天是我太太的生日，我想订一个蛋糕。

708.We have different sizes，7inches，9 inches and 11 inches，which do you prefer?我们有不同尺寸的蛋糕，有7英寸的，9英寸的和11英寸的，你想要那一种?

709.When shall I send the cake to your room?什么时候给您送进房间?

710.Can I have my breakfast brought to the room?我可以在房间用早餐吗?

711.Of course。What would you like to have?当然可以，您想吃些什么?

712.Some porridge，some fried eggs and some toast with jam and butter. 一些麦片粥，一份煎鸡蛋，一份烤面包和一些果酱、黄油。

713.How many eggs and how would you like them done?您要几个鸡蛋?几成熟? 714.What do you want to drink，tea or coffee?您想喝点什么?茶还是咖啡?

715.Could you bring me a glass of milk and a boiled egg?你能给我拿一杯牛奶和一个煮鸡蛋吗?

716.Do 有want to pay cash or sign the bill?您想付现金还是在帐单上签字?

717.Please sign your name and room number on the bill.请您把您的姓名和房号签在帐单上。

第五篇：酒店基础常用英语

所有酒店员工用

Basic English- Greeting基础常用英语- 问候：

1. Good morning, Sir/Ma’am!早上好!先生/太太

2. Good afternoon, Sir/Ma’am!下午好!先生/太太

3. Good evening, Sir/Ma’am!晚上好!先生/太太

4. Good night, Sir/Ma’am!晚安!先生/太太

5. How do you do!您好

6. Nice to meet you!很高兴见到您!

7. Welcome to our hotel, sir!先生，欢迎您到我们酒店来!

8. Hello!Long time no see, Mr. Chau!您好! 好久不见!

9. Hello!How are you, Mr. Danny?您好!您好吗，丹尼先生?

10. Hello, how are you?您好吗?

11. Fine, thanks. And you?很好，谢谢!您好吗?

Basic English1- Farewell基础常用英语1- 道别：

12. Good bye!再见!

13. Have a nice day!祝您过得愉快!

14. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

15. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。(客人刚入店时)

16. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。(客人在饭店逗留期间)

17. I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。(客人离店时)

18. Goodbye and thank you for coming.再见，谢谢您的光临。

19. Goodbye and hope to see you again.再见，希望再见到您。

20. We look forward to having you stay with us again.希望下次您还来我们酒店!

21. Have a nice trip!一路平安!

22. Wish you a pleasant journey!

23. Good luck!祝您旅途愉快!祝您好运

Basic English感谢

24. I’m so appreciated!我十分感激!

25. You are so kind!您真是太好了!

26. Oh, what kind of you!噢，您真是太好了!

27. Oh, so nice of you!噢，您真是太好了!

28. Thank you for your compliment!感谢您的赞扬!

29. Thanks! / thank you very much! 非常谢谢您!

Basic English客气话

30. Not at all. I just do my part.不客气，我只是尽我的义务。

31. I’m at your service.我随时为您服务。

32. That’s all right.没什么。

33. Sure! My pleasure!当然， 愿意为您效劳!

34. You are welcome.不客气。(您是受欢迎的!)

Basic English- Apologize基础常用英语- 道歉：

35. I’m sorry!真对不起!

36. I apologize!很抱歉!

Basic English – Giving Directions基础常用英语Reminder基础常用英语 – 提醒语：

45. Watch your step please!请注意脚下!

46. Be careful, please!请小心!

47. Do not worry!不要担心!

48. Take it easy!放轻松!

49. Please do not smoke here!请不要在这里吸烟!

50. Please do not leave anything behind!请别落下什么东西!

Basic English电话：

51. Good morning!(Greeting)Sales(Depart.). Tina is speaking(self indroduce). How may I help you?(Offerring)

早上好!(先问候)我是Tina(自我介绍)有什么需要帮忙的吗?

52. I’m sorry; he’s not in right now.对不起，他现在不在。

53. He’s in meeting right now.他正在开会。

54. He’s on another line.他正在听电话。

55. Sorry, there isn’t a Mr. Williams staying here.对不起，威廉先生已经不这里工作了。

56. He’s not here. May I take the message?他不在这里。我可以记下您的留言吗?

57. Would you like to leave a message?您要留信息吗?

58. May I have your name and telephone number?我可以留下您的姓名和电话吗?

59. I’m sure he will get the message.我保证会把您的留言转告给他。

60. Would you mind telling me the name of your company, sir?您不介意把您公司名称告诉我吧?

61. I’m sorry, but I can’t transfer you call. Would you mind dialing again, sir?

对不起，我没法转您的电话，您可以再拨一次吗?

62. Could you speak a little slower (louder), sir?您可以讲慢(大声)一点吗?

63. I’m sorry, but I don’t speak English very well. Just a moment, please.对不起，我的英语不太好，请稍等以下。

64. I’m sorry. You’ve got the wrong number.对不起，您打错电话了。

65. Please wait a moment, I’ll check.请稍等，我查一下。

66. Thank you for calling.感谢您打电话过来。