职业道德概论 13题

2024-05-03

职业道德概论 13题（共4篇）

篇1：职业道德概论 13题

检查黑板是否擦干净

一、组织教学检查人数，查找缺席学生及原因；

二、引入新课复习引入：呼叫中心的分类有哪些？

三、讲授新课

一、数据挖掘 1.数据挖掘的含义（1）含义

第七章第3节客户关系管理手段

从商业角度看：数据挖掘是一种新的商业信息处理技术，其主要特点是对商业数据库中的大量业务数据进行抽取、转换、分析和其他模型化处理，从中提取辅助商业决策的关键性数据。（2）数据挖掘与传统分析方法的区别。

数据挖掘是在没有明确假设的前提下去挖掘信息、发现知识。数据挖掘所得到的信息应具有先未知，有效和可实用三个特征。2.数据挖掘的功能

（1）自动预测趋势和行为。（2）关联分析。（3）聚类。（4）概念描述。（5）偏差检测。3．数据挖掘的过程

二、数据仓库 1.数据仓库的概念

“数据仓库（Data Warehouse）是一个面向主题的（Subject Oriented）、集成的(Integrate)、相对稳定的(Non-Volatile)、反映历史变化(Time Variant)的数据集合，用于支持管理决策。” 2.数据仓库的主要特点

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四、课堂小结

五、布置作业（1）数据仓库是面向主题的。（2）数据仓库是集成的。（3）数据仓库的时间相关性。（4）数据仓库的数据是相对稳定的。3.数据集市（1）概念

数据集市（Data Marts）相当于数据仓库的一个子集，也叫做“小数据仓库”，是一个针对某个主题的经过预统计处理的部门级分析数据库，如销售数据集市、营销数据集市、库存集市和财务集市等。（2）数据集市的类型。数据集市的可以分为两种类型：

.独立型数据集市：独立型数据集市直接从操作型环境获取数据；.从属型数据集市：从属型数据集市从企业级数据仓库获取数据。

提问：客户关系管理的手段有哪些？

书本P178思考题8

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篇2：职业道德概论 13题

1.国际、国内关于间隔标准的规定； 2.空中交通服务的目标是什么？【导入新课】

目前，航空运输成为运输业的重要组成部分，机场成了整个社会的一部分，我们民航服务人员一部分岗位也是在机场，所以我们有必要对机场进行充分的了解，以便今后的工作能够得心应手。【讲授新课】

项目三地面服务任务1 空港概述

能力目标：

1.能大体描述空港的发展历史； 2.能说出道面维护的主要工作内容。

知识目标：

1.理解空港概念；

2.了解空港的分类、管理和运营.素质目标：

培养团队合作意识。

一、空港的发展 1．空港的概念可供飞机停放、起降、维护和组织飞行保障活动的场所称为机场，用于航空运输的机场通常又称为航空港，简称“空港”。

2．空港的发展

空港的发展主要分成了三个阶段

第一阶段（1910-1920）：1910年德国出现了第一个机场，当时只是一片划定的草地，有几个人管理飞机起降，还有简易的帐篷存放飞机。此时机场只为飞机和飞行人员服务，基本不为当地社会服务，是机场发展的幼年期。是“飞行员的机场”

第二阶段（1920-1960）：机场在全世界大量出现，飞机对机场的要求越来越高，诸如跑道强度、航管、通信等，因此出现了混凝土跑道、塔台和候机楼，此时机场主要为飞机服务，机场的雏形基本出现。是“飞机的机场”

第三阶段（1960-至今）：大型喷气运输飞机成为大众交通运输工具。随之跑道、滑行道和停机坪加固延长，候机楼等道路改建扩建，飞机噪音对居民干扰等若干问题不断出现，机场成为“社会的机场”。

3.我国空港简介

1968年我国第一个航空港-北京国际空港建成。

截至2006年底，我国共有民航运输机场147个（不含港澳台地区）。其中，东部地区41个、中部地区25个、西部地区69个、东北地区12个。机场服务的人口数量占全国总人口的61%。

到2020年，我国民航运输机场总数将达到244个，形成北方、华东、中南、西南、西北五大机场群。

二、空港的分类 1.按性质分

军用机场：用于军事目的的机场。民用机场：商业运输机场（通常称为航空港）、通用航空机场。军民合用机场：军民合用的机场。2.按航线分为

国际机场：为国际航班出入境而指定的机场，它须有办理海关、移民、公共健康、动植物检疫和类似程序手续的机构。

国内机场：供国内航班使用的机场。3.按规模和容量分

枢纽空港：国内、国际航线密集的机场。我国目前有北京、上海、广州机场，总吞吐量占40℅

重要空港：对外开放的国际机场。

一般空港：除枢纽空港和重要空港之外的小型空港。

三、空港在经济发展中的作用 1.是交通联系的枢纽； 2.增强投资的吸引能力； 3.促进当地经济发展。

四、空港的管理和运营 1.空港的管理体制

空港管理体制分为国家管理、城市政府管理和私人企业管理三种。（1）国家管理：这种管理方式在一些非市场经济国家比较流行，我国在民航体制改革前全部的空港都采用这种方式。

（2）城市政府管理：目前世界上的大部分空港都采取这种形式。当地政府管理能把地方社会经济发展的要求和机场统一协调起来，也调动了地方投资的积极性。（3）私人企业管理：这种模式主要的目标是企业的利润和效益，带来的优点是经营的效率很高，但是缺点也很明显，那就是必须由政府来控制和协调其经营的波动性和忽视社会效益的倾向。

2.空港管理的内容和组织

我国机场的管理模式：我国的机场管理体制经历了由军事管理转变为中国民航总局直接管理，航空公司、机场、油料、省民航管理局合一，到逐步分开，机场作为企业下放由地方政府管理。

3.空港的运营

要确保机场的安全运行，机场当局要进行大量的维护检查工作，任何疏忽都会导致事故的发生。

（1）道面的维护：道面包括跑道、滑行道和停机坪的道面，其中最重要的是跑道道面。飞机在跑道上高速运动，任何小的裂缝或隆起都会有可能造成爆胎或对起落架的损害，从而引发大事故。道面应具有一定的强度、平坦度、粗糙度。

（2）鸟害：飞机起飞或降落如果把鸟吸入发动机或与鸟相撞都会造成一定的危险。

（3）飞机救援、消防：航空事故的70％发生在起飞和降落的时候，这种事故发生的地点都在机场及其附近地区，伴随着失火和伤员。因而机场要有一支训练有素、装备精良的救援队伍随时准备出动。

（4）安全保卫：机场安全保卫主要是针对地面和空中的犯罪行为。（5）地面勤务与设备：地面勤务是一系列的地面车辆和设施为飞机的出港、进港、经停服务。

（6）机场总体安全检查：机场应该有一个总体安全检查计划并且定期的或随即的进行检查，从而建立起安全制度和体系。

4.空港的财务

空港的收入：空港的收入包括航空性收入和非航空性收入。航空性收入是指与航空运输活动有关，为飞机、旅客、货物服务的收入。非航空性收入是指主要来源于与飞机无关的商业性活动。【课堂小结】

本次课我们对空港进行了总体的介绍，从空港的发展到空港分类、作用、运营和管理；通过今天的学习，大家头脑中形成了对空港的总体认识。为将来从事地面服务工作奠定了基础。【作业】

通过上网查阅空港的构成，画出空港草图。【板书设计】

任务1 空港概述

一、空港的发展 1．空港的概念 2．空港的发展 3.我国空港简介

二、空港的分类 1.按性质分 2.按航线分为 3.按规模和容量分

三、空港在经济发展中的作用1.是交通联系的枢纽； 2.增强投资的吸引能力； 3.促进当地经济发展。

篇3：职业道德概论 13题

解法1特殊化

设△ABC为等腰三角形, 其中

解法6坐标化

如图2, 以D为原点, BC所在直线为x轴建立平面直角坐标系.设C (a, 0) , A (b, c) , 则

解法7坐标化

如图3, 以A为原点, AD所在直线为x轴建立平面直角坐标系,

设D (3m, 0) , C (3m+n, h) , 则

篇4：职业道德概论 13题

1. examine, check, test

(1) He ____ the papers again and again to be sure all the answers were correct.

(2) Don’t be ready to accept an idea before you ____ it.

(3) She ____ all her furniture to find her camera gone.

2. energy, strength, force

(1) He works out on the playground every day and he is full of ____.

(2) Being hungry, I don’t have ____ to lift this stone now.

(3) I think you shouldn’t settle this problem by ____.

(4) Don’t you know everyone has his ____ and weaknesses?

3. keep up with, catch up with, come up with

(1) However fast you run, I can ____ you.

(2) Who ____ this plan? It was so reasonable.

4. make a choice, make a decision

(1) Facing so many shirts, I can’t ____ which one to buy.

(2) You should ____ whether to go there or not.

5. sleepy, sleeping, asleep

(1) The mother looked at the ____ baby, smiling.

(2) He was too ____ to open his eyes.

(3) He fell ____ as soon as he went to bed.

6. now and then, here and there

(1) When you do some reading, you should look up ____ to protect your eyes.

(2) He looked for his lost pen ____ but still couldn’t find it.

7. brain, head, mind

(1) As we all know, the ____ is the organ of thought.

(2) Suddenly, a strange idea came into his ____.

(3) The naughty boy went by, holding his ____ very high.

key:1.(1)examined (2)test (3)checked 2.(1)energy(2)strength (3)force (4)strengths 3.(1)keep up with/catch up with/come up with (2)came up with 4.(1)make a decision (2)make a choice5.(1)sleeping (2)sleepy (3)asleep 6.(1)now and then (2)here and there 7.(1)brain (2)mind (3)head

Unit 14

1. dress up, dress like

(1) This ball is very important, so you should ____ for it.

(2) At the party, she was ____ a bride.

2. symbol, mark, sign

(1) As we all know, a pigeon is the ____ of peace.

(2) It is well-known that a dark cloud is a ____ of rain.

(3) You can make a ____ where you have a question.

3. argument, quarrel

(1) He doesn’t like his wife and often has a ____ with her.

(2) Not agreeing with each other; they had a heated ____.

4. nation, country, state

(1) On New Year’s Day, the president spoke on TV to the whole ____.

(2) In China, all land belongs to the ____.

(3) The soldiers fought bravely for their ____.

5. similar, familiar

(1) This picture is ____ to that one, so I can’t tell them apart.

(2) The ____ music reminded me of my hard childhood.

6. celebration, congratulation

(1) On National Day, we will hold a great ____.

(2)——My son was admitted into Beijing University.

——____.

7. respect, admire

(1) You have a good father, and I ____ you very much.

(2) As students, we should ____ our teachers.

8. gift, present

(1) Mary, here is a ____ for you. Take it.

(2) I don’t know where the ____ to him is.

9. take in, take up, take out

(1) The girl is so simple that it is easy for her to be ____.

(2) Don’t be worried; I won’t ____ too much room.

(3) It is a fine day today, so ____ your brother and have a good time.

key:1.(1)dress up (2)dressed like 2.(1)symbol (2)sign (3)mark 3.(1)quarrel (2)argument 4.(1)nation (2)state (3)country 5.(1)similar (2)familiar 6.(1)celebration(2)Congratulations 7.(1)admire (2)respect 8.(1)present (2)gift 9.(1)taken in (2)take up (3)take out

Unit 15

1. recognize, know

(1) There are so many pens here, and I can’t ____ which one is mine.

(2) When did you begin to ____ him?

2. explain, introduce

(1) This text is very difficult; please ____ it to us word by word.

(2) Now, I would like to ____ myself to you now.

3. call on, call in, call up

(1) You don’t need to come to see me, you can ____ me ____.

(2) ____ the students, we are about to have a meeting inside.

(3) The leaders of our school often ____ us to study hard.

4. lovely, lively, likely

(1) She is a ____ girl and I like her very much.

(2) It is ____ that he will come this evening.

(3) Mr. Zhang’s lessons are ____ and interesting.

5. pay off, pay for

(1) I felt very glad, because I had ____ all my debts.

(2) I know I have to ____ the damage.

6. at most, at least

(1) He doesn’t look so young; he is ____ twenty-five years old.

(2) Sorry, I have ____ ten yuan, so I can’t lend you any.

7. attend, join in

(1) I will ____ an important meeting this afternoon.

(2) He asked me to ____ their discussion, but I refused.

8. silly, stupid, foolish

(1) Don’t ask our teachers such ____ questions any longer.

(2) He is very ____ and can’t learn his subjects well.

(3) It is very ____ of you to believe in such a liar.

9. act out, act as

(1) If you visit our city, I’ll ____ your guide.

(2) Don’t say it in words; you can ____ it ____.

10. besides, beside

(1) I’ll buy some food. ____ I’ll buy some clothes.

(2) There is a small garden ____ our school.

11. quality, quantity

(1) Don’t you know you have wasted a large ____ of time in playing computer games?

(2) We should raise the ____ of our products so that more people will buy them.

key:1.(1)recognize (2)know2.(1)explain(2)introduce3.(1)call, up (2)Call in (3)call on 4.(1)lovely(2)likely(3)lively5.(1)paid off(2)pay for 6.(1)at least(2)at most7.(1)attend (2)join in8.(1)silly(2)stupid (3)foolish 9.(1)act as(2)act, out10.(1)Besides (2)beside11.(1)quantity (2)quality

Unit 16

1. advantage, disadvantage

(1) When doing heavy work, a woman has some ____.

(2) As we all know, when playing basketball, a tall man has some ____.

2. a number of, the number of

(1) ____ students in our class have passed the exam very smoothly.

(2) ____ girls in our school is more than two thousand.

3. a great deal of, a good many

(1) You have wasted ____ time. What a pity!

(2) There are ____ new books in our library.

4. pick out, pick up

(1) He saw a wallet lying on the ground, so he ____ it ____.

(2) Here are a few pens; you can ____ one from them.

5. test, text

(1) You had better ____ the truth of the matter as soon as possible.

(2) This ____ is very difficult for us to understand.

6. doubt, question

(1) He studies very hard and it is no ____ that he is good at all the subjects.

(2) I think that it is a difficult ____ to answer.

7. view, scene, sight

(1) Suddenly he caught ____ of a flying plane.

(2) When he opened the door, he saw a terrible ____: everything was in disorder.

(3) To tell you the truth, the ____ of our school are very beautiful.

key:1.(1)disadvantages (2)advantages 2.(1)A number of (2)The number of 3.(1)a great deal of(2)a good many 4.(1)picked, up (2)pick out 5.(1)test (2)text 6.(1)doubt (2)question 7.(1)sight(2)scene (3)views

Unit 17

1. around the corner, at the corner

(1) There is a supermarket ____.

(2) It is December 20th now, and the Christmas Day is ____.

2. threaten, frighten

(1) The man ____ me that he would kill me.

(2) At that time, the terrible tiger ____ the little girl.

3. die down, die out, die of, die from

(1) It is said that this kind of animal has ____.

(2) The fire ____ and the room was getting cold.

(3) Ten years ago, his father ____ heart attack.

(4) Many people ____ traffic accidents every year.