酒店收银服务范文

2022-05-27

第一篇：酒店收银服务范文

酒店前台收银常用服务英语

Check in 入住

1) How would you like to pay the deposit, in cash or by credit card?

您怎么付押金，现金还是信用卡?

2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。

3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订的客人得付一天房费作为押金。

4) we’ll refund the money you overpaid when you check out.

您离店时，我们会退还您多付的钱。

5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。

6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须归还给我们。

7) Thank you, and hope you will have a good stay in our hotel.

谢谢，希望您过得愉快。

A. Check out for individual guest 为散客退房

1) Good morning, sir, do you check out? 早上好，您退房吗?

2) Do you want to check out or keep key here?您想要离店还是要保管钥匙? If you check out before 6:00pm, you will pay half day charge.

六点之前退房，得付半天房费。

If you check out after 6:00pm, you will pay full day charge.

六点之后退房，付一天房费。

Could you give me your room number, please?

能告诉我您的房间号码吗?

May I have your name and your room number?

能告诉我您的姓名和房间号码吗?

May I have you room key, please? 能给我您的房间钥匙吗?

Did you take anything from the mini-bar?/Did you use the mini-bar of your room? 请问您房间里的酒水有没有用过?

Have you signed any chits in the last hour?

您在结帐前一小时是否签过任何帐单?

10) Is your luggage down yet, sir? Could you check out after your bags have been brought down, please?

先生，您的行李是否已拿下来了?请您等行李拿下楼后再结帐好吗?

11) Let me figure it out /Let me calculate that for you.

我来把您的帐算出来。

12) Shall I draw up your bill for you?

我把您的帐单开出来好吗?

13) Your final bill has not reached our department yet, sir. would you please wait a moment while I chase it down?

先生，您最后的帐单还没送到。请稍等，我去将它调来。

14) Just a moment, please. Room attendant is checking your room.

请稍等，客房服务员正在查房。

15) Would you like to check and see if the amount is correct?

请检查一下数目是否正确。

16) I’ll check our accounts. Just a moment, please.

我检查一下我们的帐目，请稍等。

17) This is your bill, check it please, if it is correct, please sign your name. 这是您的帐单，假如对的话，请签名。

18) Can I check the details for you, please? /Let me break it down for you. 请让我为您查对帐单好吗?

19) That first number is your room number. 第一个数字是您的房间号。

20) The second entry is the restaurant. 第二行是餐厅的帐。

21) Item 6 is your room charge. 第六项是电话费。

22) Item 7 is the cost for the phone calls. 第七项是房费。

23) That charge is for drinks taken from the mini-bar.

那笔是饮用房间冰箱内饮料的费用。

24) The service charge is included in this bill. 服务费包括在内。

25) What would you like to pay, in cash or by credit card?

您想怎么付帐，现金还是用信用卡?

26) In what form will payment be made? 用什么方式付帐?

27) We accept the following credit cards…… 我们接受这些信用卡……

28) Show me your credit card, please. 请出示您的信用卡。

29) May I see your credit card? 我能用一下您的信用卡吗?

30) My I imprint/have a print of your credit card? 可以刷一下您的信用卡吗?

31) I’m afraid we don’t accept…cards, but we do accept these.(point to credit card display)

很抱歉我们不接受…卡，但是我们接受这些(指向信用卡牌)

32) The total is…, and here is your change. 总数是…，这是您的找头。

33) Here is the money you overpaid. 这是您多付的钱。

34) Do you need receipt? 您需要收据吗?

35) Here is your receipt. 给您收据。

36) Thank you for choosing our hotel. I hope you enjoyed your stay. We hope you will come and stay with us again.

谢谢您光临我们的饭店，希望您在本饭店住得愉快。希望您能再次光临我们的饭店。

B. Check out for group guest 为团体客人结帐

1) How would you like to make payment? 您怎么付费?

2) Would you like to pay on the company account? 您用公司帐户结帐吗?

3) May I know the name of your company, please? 请问贵公司帐户号码?

4) Separate bill or one for all? 分开结还是一起结?

5) Your company/travel agency will pay your room rent, but you will pay your phone charge. 您的房租由公司付，但您要付房间的电话费。

6) All account to your room charge, right? 所有的帐都转到您的房间，好吗?

7) May I have two of your business cards, please? One for our file and one for accounts.

请给我两张名片好吗?一张放在档案中，一张附在帐单中。

8) Could you sign your name here? 请在这签名好吗?

9) We hope to see you again soon. 希望很快再见到您。

exchange money 兑换外币

1) How much would you like to change? 您想换多少钱?

2) The rates of exchange are on the board there, sir.

先生，兑换率在布告牌那。

3) Today’s foreign currency rate for US$ is 8.07./ According to today’s exchange rate, every US dollar in cash is equivalent to 8.07 yuan. /The present rate is 100 to 807. 今天美元的兑换率是8.07.

4) Could you fill out this form? 您能填一下这张表吗?

5) You’d like to change US$800 into RMB. Is that all right?

您想把800美元换成人民币，对吗?

6) You gave me 800 US dollars, so that will be RMB 6200. Here you are. 您给我800美元，合计人民币6200元，给您。

7) I’ll calculate that for you. It comes to RMB 6200 at today’s exchange rate. 我帮您计算一下。按今天的汇率折合起是人民币6200。

8) I’m sorry but we do not change US dollars into Japanese Yen.

很抱歉，我们没有把美元兑换日元的业务。

9) I’m afraid we don’t accept non-convertible currency, sir.

对不起，我们不接受不能兑换的货币。

10) What domination would you like, sir? we have 100 yuan notes, 50 yuan notes, 10 yuan notes, 5 yuan notes, 2 yuan notes and one yuan notes.

您要多大面值的钞票，我们有100元的，50元的，10元，5元的，2元的，还有1元的。 Use safes/safe-deposit boxes 使用保险箱

1) If you want to keep some valuable things, you can use hotel safe-deposit boxes. 如果您想要保存贵重物品，可以用我们的保险箱。

2) Please fill out this form first. 请先填表。

3) Would you like to use it until May 20th ? 您预备使用到五月二十日吗?5

4) This way, please. Your box number is 320. 请跟我来，您的柜子是320号。

第二篇：论如何提升酒店前厅（收银）服务质量

酒店业作为一种纯服务性质的行业,它从呱呱诞生之日起，直至不断延续、发展至今的辛路历程中，无时不刻维系着一种行业的生存、发展之精髓：“服务质量”，就如工、矿企业重视自身产品、商品的质量一样。作为酒店业，其产品的真正含义也就是“服务”，同样必须重视“质量”才能凌驾于市场竞争之首。前厅(收银)，酒店其门面的服务质量优、劣将直接影响宾客对酒店整体形象高、低的评价，也如人与人之间接触的第一印象“视一点而窥全豹”，正因上述所赘言，也就引出了如何切实有效的提升前厅服务质量。

首先，须加强员工队伍的素质、业务培训，其中素质培训包含了酒店“员工守则”教育、思想教育两大类。“员工守则”作为酒店的基本法规它包含了酒店所有基本管理条例和奖惩制度，也包含了酒店对一名合格员工的衡定与褒贬以及警示，其教育的重要性相当于一个国家的普法教育。其次，思想教育又分两个部分第一：敬业精神，第二：正确的价值观。作为一名酒店员工的工作质量、情绪的优劣与高低其主要取决于自身是否存在着敬业、敬岗精神，它的存在将能直接调动工作积极性。其次，教育帮助员工树立正确的价值观，因为前厅(收银)是现金流量最大的区域，难免会产生正常流量之外的小额现金(包括宾客遗忘的找零……等)，作为一名员工如何来看待这意外之财，就需要平时正确价值观的教育了，(因为拾金不昧的行为，将胜过上百次对客优质的服务，且能最大限度的提高酒店声誉)教育员工树立正确的价值观所受益的不仅是员工自身，而是酒店整体形象的提升。

其次，进一步通过传、帮、带的形式，在平时的实际工作中以老带新进行直观的业务技能培训，因为培训工作是酒店必修的课程，也是酒店提升服务质量的主要途径之一，传统的教条形式培训，虽然能有所收效但在真正意义上的消化收获却并不多，所以培训工作最佳方式应该以理论结合实际的“4+6”较为适宜也较能消化吸收，同时，注重平时定期的考核工作并与效益工资或岗位工资密切相挂钩，并制定实施相应的奖惩制度来保证培训工作实效性不流于形式，不走过场。作为培训工作，另一个不容忽视的重要方面就是进行定期的横向学习，学习同行优点补己不足，真正通过切实有效的现场直观培训来提高自身业务水平和技能。

作为一家酒店，如何提升自身的服务质量应该还有很多方面工作要做，在这里就不一一赘述了，上述所言仅仅是针对前厅(收银)提升服务质量之我见，总的来说酒店行业的竞争是非常激烈的但机遇也是非常多的，驾驭市场优于竞争的重要法则主要依靠自身不断进取永不言败的企业发展精神，同时，通过标准化、规范化、制度化的管理准则来进一步优化整体的管理水平才能真正做到永续经营。

第三篇：酒店收银工作

酒店收银工作前台服务人员每天都会接触到不同类型的客人，针对不同类型的客人我们应提供不同的服务，其服务宗旨是不变的“把宾客当作我们的上帝”，酒店收银工作。服务准则“让客人方便是服务的最高准则，客人的需求是服务最高命令，永不说‘NO’”。对酒店的常客，我们提供礼貌细微的服务，首先要了解客人的习惯，比如客人一般在几点退房，我们可以提前把帐务整理好，等客人来时直接退房即可，这样一来，即能为客人节省时间，又能让客人感觉到在我们酒店颇受重视，相信下次客人来济南时依然会选择我们名雅。

二、对顾客笑脸相迎

客人走进酒店后，看到我们热情的笑脸，才会有亲切感，才能体味到宾至如归的感觉。即使在结帐服务工作中遇到一些不愉快的事情，如果我们仍以笑脸相迎，相信再无理的客人也没有道理发脾气，所谓“相逢一笑，百事消”嘛!。编辑推荐：科学发展观个人剖析材料

三、不要对客人做出没有把握的许诺，工作总结《酒店收银工作》。

当客人的需求需由其他部门或个人的协助下完成时，就应该咨询清楚后再作决定，因为客人想得到是准确的答复。但无论如何这并不意味着可以不想尽一切办法为客人解决问题，关键是让客人明白他的问题不是你可以马上独立解决的，而你确实在尽力帮助他。

许多客人在前台要求多开发票，我们就委绝婉拒，并建议客人可以在其他经营点消费，计入房费项目，这样既能为酒店增益，又能满足客人的需求，但绝不可为附和客人而违背原则。

四、考虑如何弥补同事及部门工作的失误，保证客人及时结帐，令客人满意。

前台收银处是客人离店前接触的最后一个部门，所以通常会在结帐时向我们投诉酒店的种种服务，而这些问题并非由收银人员引起，这时，最忌推诿或指责造成困难的部门或个人，“事不关已，高高挂起”最不可取的，它不但不能弥补过失，反而让客人怀疑整个酒店的管理，从而加深客人的不信任程度。所以，应沉着冷静发挥中介功能，由收银向其他个人或部门讲明情况，请求帮助。在问题解决之后，应再次征求客人意见，这时客人往往被你的热情帮助感化，从而改变最初的不良印象，甚至会建立亲密和相互信任的客我关系。

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第四篇：酒店收银英语

1. 2. 3. 4. 5. 6. 7. 8. 9.

10. 11. 12. 13. 14. 15. 16. 17.

收银英语

Sir,have you consumed food of mini-bar in the room ?先生,请问房间有消费小酒吧吗? Would you mind the charges of the two rooms printed in one bill? 请问两间房是一起打印帐单结帐吗? How would you like to make the payment ,sir ,credit card or cash ?请问先生如何付款? Would you please sign here ?麻烦您在这里签名. This is the authorization of deposit , may be disposed now .这是押金卡纸,可以撕掉. You need to pay deposit amnonted to #...您需要交押金….元. For consumption in other places of the hotel and credit to room bill,you have to make extra deposit …因方便您在其他营业点转房帐,需要收押金….元. Sorry sir ,your deposit is not enough ,you need to pay further deposit…对不起,因你的押金不足了,需再收押金…元. Sorry sir ,the balance is not enough in your card (the card is expire/invalid),could you kindly pay by another card or other methods ?先生对不起,你卡上的余额不足(卡已过期),是否可以换一张卡或其他支付方式? Due to breakdown of bank operating system,the process time is longer, please wait a moment .因银行系统故障,授权时间较长,请稍等一会. Would you mind take a seat there ?麻烦你在那边稍坐一下好吗? Sorry ,card is lost ,you need to pay twenty dollars compensation .对不起因房卡丢失了,需收20元赔偿费. You have left something in the room ,would you mind a bellboy to take it to you?你房间有遗留物品,需要行李生帮忙拿下来吗? Sir ,you have asked for a cable and a flat connector form room service department,where would you like to place it ?先生,你在管家部借了一条网线和一个排插,请问放在哪里呢? Would you need the F&B(food and beverage) consumption separted form room bill.餐费和房费需要分开打印吗? Here are invoice and bills,thank you !这是你的发票和帐单,谢谢你的惠顾. Sorry ,due to the lost of deposit receipt , please produce your ID .card copy ,and sign to confirm the lost ,then we’ll return the deposit .对不起,因押金单丢失,需要你的证件复印,签名确认,才可以退钱.

登记住宿

18. Good evening .may I help you , sir?晚上好,我可以为你效劳吗? 19. Yes, I’d like to check in , please. 是的,我想办理住宿登记. 20. Do you have a reservation with us ? 你有向我们预订房间吗? 21. Yes , I do.有的

22. May I have your name ,please .请问你尊姓大名? 23. Could you fill out the form , please?可以请你填一下表格吗? 24. All right.好的

25. Thank you very much. 26. Here’s your room key. Your room number is 1201. 27. The bellman will show you to your room . 28. Enjoy your stay .祝你住宿愉快. 29. Thank you. 30. Our pleasure.

办理退房

31. I’d like to check out now. 我现在想办理退房手续. 32. Certainly, may I have your room key ,please.好的,请给我你的房间钥匙? 33. Here you are. 给你

34. Thank you ,one moment ,please.谢谢,请稍等一下. 35. Thank you for waiting.请稍等. 36. Would you check the breakdown of your bill?请你检查一下你的帐单总额,好吗? 37. It looks okay.没问题. 38. The total is 35000 yen .总共是三万五日圆. 39. How would you like to make your payment. 想要用什么方式付款? 40. By credit card,here you are .用信用卡,给你. 41. Thank you very much . 42. We hope you enjoyed your stay .我们希望你喜欢这里的住宿服务. 43. We did very much . thank you .谢谢,我们很喜欢. 44. Thank you for staying with us .谢谢你入住我们的酒店. 45. Good-bye.

收费会话

46. Did you use the mini-bar in your room?你使用到房间的迷你吧吗? 47. Did you have breakfast at the restaurant ?你吃过餐厅里的早餐吗? 48. At any of the restaurants in the hotel ?在酒店里的任何一家餐厅? 49. I’ll draw up your bill.你将结算你的帐单. 50. We have deducted your deposit of 10 000 yen .so the balance comes to 5000 yen .我们已经扣掉你预付的一万圆,最后请再付五千圆. 51. A service charge of 100 yen is added to every ohone call from your room .房间内的每一通电话都要收一百圆服务费. 52. An additional charge of 50 percent of the daily room rate will added for late checkout .每日房间价格额外的百分之五十费用在退宿时会加和去. 53. The bellman will pick up your baggage at your room .服务生会把你的行李送到你的房间. 54. We’ll keep your bags at the bell Captain’s Desk. Your bags are kept at the bell Desk.我们会将你的袋子放在服务生生领班柜台。

55. We are afraid we have no baggage collection service.我们没有行李收递服务。

56. There is a cart available at the lobby . please feel free to use it .在大厅有推车，请放心使用。

57. Shall we keep your baggage until you leave for the airport .我们需要保管你的行李直到你离开前往机场吗?

58. Please show your claim tag to the bellman.请把行李认领牌拿给服务生看。 59. This can’t be right.这并不正确。

60. I never made any phone calls .我没有打过任何电话

61. The drinks were taken out of the refrigerator by mistake.误从冰箱拿出饮料。 62. I’ll check it for you. 63. I’m afraid there’s no mistake on the bill. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. I beg your pardon ,sir, that’s our mistake. We will subtract the charge for the telephone call. 外币兑换

Could you exchange US dollors for yen ?你可以把美金兑换成日圆吗? Are you a hotel guest ,sir?先生，你是酒店客人吗?

Yes ,my room number is 510是的，我的房间号码是510。

Thank you .How much would you like to change?谢谢您，您想换多少钱? What’s the rate today ?今天的汇率是多少?

Today’s rate for a us dollar is one hundred three point one yen .今天的兑换率是一美元兑换一百零三点一日元。

Then 500 dollars.那么换500美金。

All right may I see you passpost ,please?好的，我可以看看你的护照吗? Here.在这里 Thank you

How would you like it cashed ?你想换成什么面额的?

Here are there 10000yen bills and five 1000 yen bills.这里有三张一万日元和五张一千日元的钞票。

Let me calculate the total amount.让我算一算总金额。

I’m afraid the foreign exchange is a service for the hotel guests only .抱歉，我们只为酒店客人提供兑换外币服务。

I’m afraid we can only accept US dollars .很抱歉，我们只收美元。

Could you exchange dollars at a foreign exchange bank?你能在外汇银行换美金吗?

The bank is open from 9 AM to 3 PM,Monday through Friday银行营业时间周一到周五从早上九点到下午三点。

CHAPTER4 CASHIER 第四章

收银

84. Good morning(afternoon/evening)sir ,what can I do for you ? 85. Nice to see you again,did you have a good time?很高兴又见到你，玩得开心吗? 86. How do you like the hotel service,sir ?先生，你喜欢我们酒店的服务吗?

87. If I’m right ,it must be two days ago that you checked in ?如果没有错的话，你一定是两天前入住的。

88. I’m glad to know you like our service.很高兴你能喜欢我们酒店的服务。 89. I’m so glad you’ve enjoy your stay with us .很高兴你在我们酒店那么愉快。 90. Checked out , sir ? 你要退房吗?

91. No , I’d like to checked in.不，我要入住。

92. Will you register at reception desk please?请在前台登记，好吗? 93. Are you checking out right now ?你现在退房吗? 94. Yes, I am .是的，退房。

95. Would you like to vacate the room now ?yes 你想现在退房是吗?是的

96. May I know your name and room number please?请你告诉我你的名字和房号好吗? 97. May I have a look at your passpost please?我能看看你的护照吗? 98. Ok,here you are. 99. May I have your signature here plaese?请你在这里签名好吗? 100. Yes , no problem.好的，没有问题。 101. I’m afraid you’ll have to show me your passpost or some other identification.恐怕你要出示你的护照或者其它证件。

102. Credit cards are welcome at our hotel。我们酒店可以用信用卡。

103. We accept the following credit cards: American Express,Visa,Dinners Club ,Master card ,and so on.我们可以用下面的信用卡，美国VISA卡，大来卡、万事达卡等等。 104. What kind of credit cards have you got ?你有什么信用卡呢? 105. We have Visa card .我们有VISA卡。

106. Are you going to pay cash or use credit cards ?你用现金付帐，还是刷卡?

107. You have pay advance deposit in accordance with the hotel’s policy unless you use credit card.根据酒店规定，你需要先付押金，除非你使用信用卡。

108. How much do I have to pay in advance?你需要交多少押金呢?

109. It depends on how long you are going to stay in our hotel.这要根据你打算在我们酒店住多久而定。 110. How would you like to make a payment?请问你打算怎样付款? 111. How would you like to settle your bill(account)?你想怎样结帐?

112. In what form will the payment be made, madam?请问女士，你以何种方式结帐?、 113. May I have the credit card please?把你的信用卡拿过来好吗?

114. I’m sorry your credit card has been overdued.很抱歉，你的信用卡已过期。 115. What kind of payment would you like ?你想以什么方式来结帐? 116. I’d like to settle my bill with(by) credit card .我想用信用卡结帐。

117. Could you leave the room card with us after your luggage have brought down please?拿下行李后，把房卡交回我们好吗?

118. You should bring back your room card when you check out .结帐时请将房卡带回来。 119. Keep the room card with you , don’t lost it please.请带好房卡，不要遗失。 120. Will you show me your room card please?请出示你的房卡好吗?、 121. Here it is .好的，这就是。

122. I’m afraid I can’t draw up the bill for you unless you pay the lost room card.我恐怕不能帮你打单，除非你赔偿遗失的房卡。

123. Have you made any phone calls from your room sir ?先生，你有在房间里打过电话吗? 124. Yes , I made a few calls to my company.是的，我打了几个电话回公司。

125. have you made any long distance calls before you left room?我离开房间前有打过长途电话吗? 126. Yes , a call to hong kong.是的，我打了一个去香港。

127. Item 2 is 328 for the room rate of a deluxe suite .第二项是328元，豪华套房的租金。 128. Item 3 is 90 for the long distance calls.第三项是长途电话费90元。 129. It is the telephone call you have made . 这是你打过的电话号码。

130. The charge is for drinks from the mini-bar .这是你从迷你吧拿饮料的费用

131. Have you taken anything from the mini-bar?你有从客房迷你吧里拿过东西吗? 132. Three bottles of drink in the morning.有的，早上我拿了三瓶饮料。 133. The third entry is the charge for chinese restaurant.第三行是中餐消费。 134. The service charge is included in the bill.服务费已经包括在内。

135. Your overseas telephone calls are included in the bill.你的国际长话费费包括在内。 136. This means the room rate and that is the service charge.这是房租，那是服务费。

137. Wait a moment and let me figure out your bill,sir .请稍等，先生，我帮你核计一下费用。 138. Please wait a minute, I’ll handle the bill by turns.请稍等，我依次处理帐单。 139. Shall I add this sum to your account ?我把这项金额加到你的帐单里，好吗? 140. Yes , please.好的。

141. Shall I draw up your bill for you right away ?我马上帮你打单，好吗?

142. Shall I make out two bills for you and your friend ?我帮你和朋友分开结帐好吗?

143. Would you mind waiting a moment while I check the data?请稍等一下，我检查一下帐目，好吗? 144. That comes to $ 2358 Yuan altogether.总计为2358元。

145. Do you and your friend pay individually?你和你朋友要分开结帐吗?

146. Your bill comes to $ 888, including the service charge .你的帐目总额为888元，包括服务费。 147. You bill stands at 1050at moment.你目前的总消费已达1050元。 148. Your bill totals $ 678.你的帐单总数是678元。

149. Shall I make out a single bill or two separate bills?我帮你打一份帐单还是分开结帐。 150. The check out time is 12:00 at noon .退房时间是正午12：00。

151. If you leave after 12:00 at noon , you’ll have to pay half of the rate.如果你正午12：00以后退房，你得多付半天的租金。

152. Now it’s 5:00 PM, I afraid you’ll have to pay half the rate.现在是下午五点，恐怕你得多付一天的房租。

153. Here is your bill would you like to check it ?这是你的帐单，你要检查一下吗?

154. If you leave after 6:00 PM ,you’ll have to pay the full rate.如果你下午六点后退房你得多付一天的房租。

155. This is your total bill ,will you have a check please?这是你的总帐单，请检查一下好吗?

156. This is your bill , have a check and sign your name please .这是你的帐单，请检查一下然后签名。 157. This is your charge and your receipt.这是你的零钱和你的发票。

158. Here is your charge,do you need a receipt?这是你的零钱，请问你需要开发票吗?yes,please.是的，开一张。

159.

Thank you for choosing our hotel I hope you’ve enjoyed your stay.谢谢你的光临，希望你在我们酒店过得愉快。

160. Thank you very much sir . good-bye. 161. We hope you have an enjoyable stay here.我们希望你在我们酒店过得愉快。 162. We hope you a pleasant journey.祝你旅途愉快。

163. We hope you will come and stay with us again.希望你下次再来。

164. Have a good time,ladies and gentleman.女士们，先生们，祝你们玩得开心! 165. Sincerely with you a pleasant journey .衷心祝愿你旅途愉快。

166. You can change the money at Bank of China .你可以在中国银行兑换外币。

167. Today’s rate of exchange is RMB 1.05 for HK dollar.今天人民币与港币的兑换率是1.6。 168. The rate of exchange is RMB on Yuan for HK dollar in our hotel.在我们酒店，人民币与港币的兑换率是1:1. 169. Would you like to change some money ?你想兑换钱吗?

170. How would you like to change?你想兑多少钱?1000HK dollars. 171. I’m sorry sir ,we don’t exchange HK dollar into Japanese yuan.对不起先生，我们这里不能以港币兑日元。

172. I’m sorry sir , we don’t exchange US dollar into HK dollar .对不起先生，我们这里不能以美元兑港币。

173. Will you go to Bank of China and change it ?你去中国银行兑换好吗?

174. I’m afraid you’ll have to go to Bank of China to change it .恐怕你得去中国银行才能兑换。