外贸邮件跟踪流程

第一篇：外贸邮件跟踪流程

外贸邮件回复

收到客户询盘时的回复：

Dear sir,

We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:

The specification you required: The length: The diameter: The material ........

The price:XX usd /pes FOB(tian jin)

I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards

签名

客户询盘模糊，向客户询问规格

Dear sir,

Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. After we confirmed,we are happy to provide you with our good quality and competitive price. Look forward your soonest reply, Thanks and regards

签名

针对客户的讨价还价的回复

Dear sir,

Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.

I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.

If you any comments ,pls let me know. Thanks and regards Angela

这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦

应对客户的迟迟不回复的邮件: Dear sir,

Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office. May be you are very busy.

So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)

Look forward your reply Thanks and regards Angela

面对客户迟迟不回复

Dear sir,

How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.

Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.

At the same time we can improve our service according to them,if there’s some fault and in our works.

So pls take a few time to tell me some advice on our business.ok?thanks very much.

针对报价了不回复的

Dear sir or madam,

Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.

I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.

Could you give me some advice so that we can do better

Best regards

1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的

2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗

3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了

4、the validity of the quotation is about the 10days 报价的有效期大概是十天左右

5、moreover we keep the price close to the costs of the production. 再说，我们的价格已经接近生产费用的边缘

1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 为了方便我们报价，你能告知数量吗，

2、you should take the quality into consideration 你必须考虑到质量问题

3、we may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格

4、i ’d like to tell you what i think about that 我想告诉你一些我的想法

5、but consider the quality ,our price is quite reasonable. 但是考虑到质量，我们的报价是很合理的

一些实用英语系列：

收到来信：

1、i have just received your kind letter.

2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.

3、your kind letter of saturday arrived this morining 久未通信：

1、pls pardon me long in writing to you

2、i must apologize for not having written to you previously

未及时回信

1、i apologize for the delay in my reply

2、i apologize for being a day late with the delay reply to you

3、having lost your last email ,i have not been able to reply sooner 久无音信：

1、i have not heard a word you for a long time

2、there has been no news from you for ages

3、As i have not heard of you for long,i feel anxious 表示歉意难过：

pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情

1、i have deeply grieved to hear the death of your father

2、i was most distress to learn from your letter of the illness of your father

谈谈开发信的事情

还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵

其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。

发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀(自己搜一下，太长了不好发上来)和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特 等中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。

其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点的开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵

还有一点是开发信得主题，反正我不喜欢什么how are you，Hi，my friend，什么的，就用产品名称，或者用RE：貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,(我们做水处理过滤产品的)结果发过去一会就有人回复说介绍一下详细catalog 什么的。当然可能是运气什么的

发开发信需要坚持，不要没有效果就放弃然后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着 广撒网才能网大鱼。前辈的话是有道理的。

有时间我整理一下自己的邮件或者用的好的黄页再分享给大家，呵呵先写到这吧，有时间再写，不能一下午光更新，呵呵

spoken English

)Something went wrong.情况不妙啊(出了问题/麻烦). 内似的表达有:"There is something wrong with sth".什么出了麻烦/有毛病等. 例如:What ’s wrong with you, you look depressed--你看上去很消沉,发生什么事了

2)You are welcome,you deserve it.不客气,应该的!"deaerve"(v)-应该得,值得.

3)Not necessarily.不见得.这个短语在日常生活中用得较多. 请牢牢记住,很实用的!

4)I am embarrassed to take so many gifts.拿这么多的礼物我真不好意思(意思是--你送我这么多礼物真不好意思. 当然"embarrassed"还可以指"别人给你难堪而感到尴尬的意思".例如:You scolded me in public,I am embarrassed!---你在公共场合训我真让我感到尴尬.

5)I don’t deserve this/I am flattered.我不敢当(意思是你太夸我了)"Flatter"(v)---吹捧,奉承,过分夸奖等.

6)The game came out even.比赛不分胜负."even"扯平的,互不相让的"

7)Ask for a leave/I ask to use a sick leave today.请假/请病假

8)I told you (early).我不是早就告诉你了/我不是早说了!

9)It ’s better than nothing.总比没有好! 这句非常实用,用来安慰别人是非常漂亮的句子!

10)Let’s get down to business.我们谈正事吧/我们转入正题吧!"It’s late,let’s get down to business".---时候不早了,让我们谈正

Hi Lesley:

Hope you still remember me,i sent you quotation for aluminium sulphate on aluminium sulphate,well maybe you are very busy,and i understand.

I review your websit edithsoaps.wozaonline.co.za/ very carefully, and have much interests to make a start for our cooperation,to provide the best special service and price.

Could you give me some advice so that we can do better,The suitable samples can be sent to you for your reference.

Looking forward to your prompt reply.

Best Regards Yanhuizhang Shandong Sanfeng Group Co.,Ltd

第二篇：外贸英语邮件

体验式英语教育先锋美联英语

来源：百度文库

标题：外贸英语邮件不该出现的错误

导读：相信很多朋友都曾接触过外贸英语邮件，但是对于这种邮件到底不该出现哪些错误却并不是很清楚，为了让自己有一个明确的认识，就需要好好的看看这些常见的错误介绍。

一般情况下当大家对于外贸英语产生了兴趣之后，就会从下面了解到外贸英语邮件不该出现的错误，在明确了之后，我们的健康才能得到了更好的生活。相信大家在看过了下面这些内容后，所有生活中的点点滴滴才会变得更好。

1)外贸英语邮件写得过长。

客人的时间很宝贵，每天要收到数百封邮件，你想想，一个不认识的人发了一封又长又臭的邮件给你，英语表述又不好，还加了好几M的附件，你会不会认真去看?而且很多老外的时间观念很强，每天都有几块固定的时间用来处理email，很多长篇大论的邮件，只要不是他的熟人发的，一般会被直接删除，或者是把你的地址设为垃圾邮件。

我问过很多西欧客人，他们一般处理每一封邮件的时间是2-3秒，也就是大致扫一眼，重要的邮件，一般马上仔细阅读并回复，不是太重要的，会在outlook里标注上要处理的具体时间，然后从inbox拉到相应的子目录里。换句话说，只要客人的邮箱地址是对的，也是你要找的right person，你的开发信只能停留在他眼前2-3秒，就是决定命运的时刻了。这种情况下，试问你敢不敢把邮件写得很长?

2)没有明确的外贸英语邮件主题。

一个不明确的主题，会让客人根本没兴趣去打开陌生人的邮件。这个就需要经验了，内容要言简意赅，直接吸引客人通过主题去点开邮件，目的就达到了。至于他看了以后有没有反应，就要看实际情况和你写内容的功力了。

3)长篇大论的公司或工厂介绍。

我现在做buyer，也会收到工厂和贸易公司的推销信。贸易公司还稍微好一点，很多工厂的业务员，开发信实在写得不咋地，简直可以说是惨不忍睹，既浪费客人时间，也浪费自己时间。有朋友会反问，那是不是完全不写呢?我的回答是，也不一定，要看具体情况。如果你的公司有突出的优势，可以写，但是最好一笔带过就可以了。

相信这个时候大家也已经明白了外贸英语邮件不该出现的错误了，在学会了这些具体内容过后，如果再有类似的情况出现，也不会出现同样的错误了吧。这样我们的生活才会获得了更好的保障。小编就在这里希望大家多多的学以致用了。

第三篇：外贸邮件企业全球邮箱

外贸邮件屡屡退信怎么办，企业全球邮可以解决嘛

根据习惯而言，海外最普遍的联系方式都是用邮件，但是我国出现一种现象就是往国外发出的外贸邮件会经常被退信，这确实是外贸邮件的一大问题。

调查分析表明，出现外贸邮件退信这种原因，出自于我国曾发生过垃圾邮件营销事件，为了推广自己的产品及服务一些商家，特别是外贸的就拼命发外贸邮件，导致海外对我国的发邮件能力不得不刮目相看。轻则退信，重则封IP，这也使一些无辜的公司也受到牵连。

国际反垃圾邮件组织，对来自黑名单上的外贸邮件进行删除，不予转发。结果我国IP投递的外贸邮件遭到封杀，正常通信的外贸邮件也常常被错删，在用户客户端总是显示退信，外贸邮件退信原因很多，用户找不到解决办法。这种通信障碍对于外贸、留学、旅行等等经常与海外联系的组织影响很大。这种退信是网际间的过滤机制造成的，用户客户端是无法解决。

为了外贸邮件无法正常联系问题，“中国诺网”多方面信息与技术相结合供出新的外贸邮件系统企业全球邮。这种系统收发高效、信息加密、高端监控、智能反垃圾防毒等，不但以国际顶级机房解决外贸邮件无法发送问题，而且保证自己信息安全。

现在电子邮件技术已越来越成熟，但也不能确定一些问题的产生。在选择外贸邮件系统时，应了解企业邮箱提供商及邮箱系统各方面信息。如果使用的外贸邮件系统没有海外服务器的寄托Usaidc.nuo.cn或智能DNS而退信的话，那么损失只能由自己承担了。

本文由中国诺网企业全球邮箱信息整理人员提供，转载标明来自中国诺网

第四篇：外贸英文邮件写作技巧

英文电子邮件的写作技巧

日常要处理许多信件电邮,因而运用 英语 上不得不留神,以下有一些个人意见,也参考了一些书本,希望大家有所得益。

This is an english writing howto I copied from somewhere (name withheld) some time ago. hopefully youll find it helpful too.

A. 文法上

1.切忌主客不分或模糊. 例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.” 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.)

2.句子不要凌碎. 例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起.

3.结构对称,令人容易理解. 例子: The owner questioned the occupants lease intentions and the fact that the contract had been altered with ink markings. 应改为: The owner questioned the occupants lease intentions and ink alterations of the contract.

4.单众数不要搞乱,不然会好刺眼,看不舒服. 例如: An authorized person must show that they have security clearance.

5.动词主词要呼应. 想想这两个分别: 1.This is one of the public-relations functions that is underbudgeted. 2. This is one of the public-relations functions, which are underbudgeted.

6.时态和语气不要转变太多.看商务 英语 已经是苦事,不要浪费人家的精力啊.

7.标点要准确. 例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment.

第五篇：外贸英语-邮件常用句子

商务英语-邮件常用句子

1.Please accept our thanks for the trouble you have taken.

有劳贵方，不胜感激。

2.We are obliged to thank you for your kind attention in this matter.

不胜感激贵方对此事的关照。

3.We tender you our sincere thanks for your generous treatment of us in this affair.

对贵方在此事中的慷慨之举，深表感谢。

4.Allow us to thank you for the kindness extended to us.

对贵方之盛情，不胜感谢。

5.We thank you for the special care you have given to the matter.

贵方对此悉心关照，不胜感激。

6.We should be grateful for your trial order.

如承试订货，不胜感激。

7.We should be grateful for your furnishing us details of your requirements.

如承赐示具体要求，不胜感激。

10.We are greatly obliged for your bulk order just received.

收到贵方大宗订货，不胜感激。

11.We assure you of our best services at all times.

我方保证向贵方随时提供最佳。

12.If there is anything we can do to help you, we shall be more than pleased to do so.

贵公司若有所需求，我公司定尽力效劳。

13.It would give us a great pleasure to render you a similar service should an opportunity occur.

我方如有机会同样效劳贵方，将不胜欣慰。

14.We spare no efforts in endeavoring to be of service to you.

我方将不遗余力为贵方效劳。

15.We shall be very glad to handle for you at very low commission charges.

我方将很愉快与贵方合作，收费低廉。

16.We have always been able to supply these firms with their monthly

requirements without interruption.

我方始终能供应这些公司每月所需的数量，从无间断。

17.We take this opportunity to re-emphasize that we shall, at all times, do everything possible to give you whatever information you desire.

我们借此机会再此强调，定会尽力随时提供贵方所需的信息。

18.We are always in a position to quote you the most advantageous prices for higher quality merchandise.

我们始终能向贵方提供品质最佳的产品，报价最为优惠。

19.This places our dealers in a highly competitive position and also enable them to enjoy a maximum profit.

这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。

20.We solicit a continuance of your confidence and support.